Dressbarn Reviews

Based on 97 customer reviews from our shopper community, Dressbarn’s overall rating is 1.33 out of 5 stars and 11% of reviewers recommend this brand. Detailed ratings are also provided below to help you learn more about this brand. 10% of reviewers consider Dressbarn overall a good value option, based on a rating of 1.33 from 21 votes. The most common issues with Dressbarn are around Shipping & Delivery, Return Policy, Customer Service and Price & Quality based on a rating of 1.56, 1.41, 1.33 and 1.75.

1.3

97 Reviews

Overall Rating

5 Stars

2

4 Stars

4

3 Stars

5

2 Stars

2

1 Star

84

Good Value

1.3

Price & Quality

1.8

Shipping & Delivery

1.6

Customer Service

1.3

Return Policy

1.4

All Reviews (97)
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KentCruz
May 08, 2023
"Picture of package delivery was NOT at my location - they do not care!"
First person I emailed was rude and said I should be informed and gave the tracking number. She did not understand that the tracking picture for delivery is not my home. Totally ignored what I asked about. Several emails and NO response to me. I wrote again today I am told they show it delivered on May 6 and not their problem if lost. No customer service or concern whatsoever. DO NOT BUY FROM THIS place! Strange email responding that they got my first email and it said delay due to holidays - I asked what holiday? NOT reputable which is sad when they had a store front I bought many things there, I will no longer buy anything from them. Had my money, no interest in even checking with carrier what happened.
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bluemouse814
May 03, 2023
"This company is a SCAM and a joke - BUYER BEWARE"
This company is a SCAM and a joke. BUYER BEWARE they will charge your cards and not send you any of the items you purchased. THEN they will refuse to credit back your card to give you your money back. If you do plan to purchase from this awful company use your credit card so you can file a fraud report to get your money back, that's ironically when their customer service depart decides to talk to you is when they receive a fraud claim. Hope they go out of business for real this time!
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RobertoHarper
May 02, 2023
"This company is a SCAM and a joke - BUYER BEWARE"
This company is a SCAM and a joke. BUYER BEWARE they will charge your cards and not send you any of the items you purchased. THEN they will refuse to credit back your card to give you your money back. If you do plan to purchase from this awful company use your credit card so you can file a fraud report to get your money back, that's ironically when their customer service depart decides to talk to you is when they receive a fraud claim. Hope they go out of business for real this time!
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greenpeacock261
March 21, 2023
"DOn't buy from Dress Bard"
I placed an order for 3 items in January. I recieved 2 of the 3 & this is March. I have tried to reach out to the company & have gotten nowhere!
Go elsewhere
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ChristopherFlores
March 16, 2023
"Horrible"
I would have given them a half star if I could, lousy customer service been waiting three days for a return label. Emailed four times no response back. No phone number to speak to a human being. I will never buy from them again. PS I was a long time customer when they had a storefront. I was skeptical about buying online because of the return policy. Very disappointed with Dressbarn.
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lazybear872
March 10, 2023
"No Customer Service"
My husband purchased $300+ for Christmas all of which were too small. Requested return label and promptly returned all items which according to tracking had been received. Unable to reach a live customer service person. Messages left, letter sent with proof and emails submitted. With no response.
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TerryColeman
March 09, 2023
"No Customer Service"
My husband ordered $300+ of clothing all of which was too small. I requested a return label back in January -received and promptly returned. Tracking indicated received. No Refund. No Exchange. Have contacted customer service. You don't get to speak to a real person. Have sent letters, emails, etc with no response.
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whitegorilla470
March 08, 2023
"Don't buy from them"
Don't buy from them. I returned a top the beginning of January and still don't have a refund credit. They just give you an excuse of being busy from the holidays and its March now. Will not buy from them again
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Karen_J.
March 04, 2023
"Never received order, no response to inquiries"
I ordered two items on 1/15. It's now 3/4 and they have not shipped. There is no working phone number for the company, so the only option is to email them, which I've done four times. I've only ever received an automatic reply. This was a decent company when they had stores, but the online store is apparently a scam designed to steal from customers. They've updated their promo codes for March, so that tells me they are continuing to try to scam people out of money without sending anything in return.
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mxmxm2001
March 03, 2023
"If I Could Give No Stars, I Would."
I have purchased from Dressbarn for many years and was happy with the quality of their clothes until recently. I received two tops that were absolute garbage and received a return label from them in October and sent the items back. They received my returns in November (I tracked the package). Since November, I have emailed them nine times with ZERO response, and called on several occasions to just be put on hold forever until I finally hang up. Their corporate office number listed online is the same phone line as customer service, with no response from anyone. After almost 4 months of being completely ignored, I filed a claim with my bank and they are going to credit me my money back. I will never order from them again.
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AndySteeves
February 28, 2023
"I agree with others"
I agree with others. I tried returning two pairs of pants and they told me that I sent them back covered in pet hair, which is completely untrue. They said it’s against their policy. I tried them on and when they didn’t fit, I placed them right back into the bag they came in. Unbelievable. I liked the stores but will NEVER order their clothes on-line again.
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yellowswan807
February 23, 2023
"Where is the ZERO star option?"
It's a one star because ZERO stars is not an option. Over the years I have bought a lot of things from Dressbarn, and been very happy. Recent experience has put an absolute end to that consumer relationship. I finally managed to get a return label for 2 items. They haven't been seen since ("tracking unavailable") and no credit has been issued. There is no option to cancel the part of the order that was never sent. Many emails, always responded to with an automated "we'll get back to you" but it never happens, no phone number to call, the "virtual assistant" on their website can never seem to find anyone to help. Impossible.
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bajarangpatel8292
February 10, 2023
"I agree with previous complaints"
I agree with previous complaints. I purchased two tops, which were the same style, same size, just different colors. One was too small I contacted customer service and was told that I could send the item back, that I would have to pay the postage, and that I would only get a store credit!! Basically all sales are final and you do not get a refund, plus they make you pay again for postage. I will not be doing business with them again, and have been a long time customer.
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tamhughes0901
February 07, 2023
"I ordered 4 shirts received 3"
I ordered 4 shirts received 3. Shirts. Trying to email to either send the rest of the order or refund it. I never ever heard anything back I sent 6 emails at least and it’s been 2 months now which I have to call to dispute my transaction.
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picofeh697
January 29, 2023
"Don’t order from this company!"
Don’t order from this company, they steal your money and you have no recourse. They will never send you your merchandise. They don’t have a phone number and they won’t answer any emails or messages. Something should be done about this company taking peoples money and never getting what you ordered. I would contact my bank but unfortunately I used gift cards.

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